Shipping Info

Shipping & Delivery

• We ship within Malaysia and worldwide.
• We charge actual shipping costs plus USD1 handling fee per shipment. This goes into the proper packaging of the items of you are going to purchase. We used only recycle paper based box for packaging. Say no to “virgin” paper!
• We declare exact value of what you have purchase without any adjustment for custom declaration.
• We try our best to ship same day if order is placed before the cut-off time else it will be shipped the next following business day.
• We ship via the Malaysian Post Service and FedEx.

Domestic

• This is for shipping address within Malaysia.
• We are using Pos Laju via Malaysia Post Service.

• With tracking number but not insured.
• Requires sign off and hence requires someone at the recipient end to be available during time of delivery.
• Not day guaranteed, but averages 2-3 business days.

International

• This is for shipping address outside of Malaysia.
• Customer must pay for any duties and taxes for international shipments. Rocket Scream Electronics is not responsible for any extra duties and taxes once the parcel has been shipped.
• We are offering 2 options for international shipping based on your needs:
  • Registered Flexipack International DHL Packet Plus International
    • Registered Flexipack International DHL Packet Plus International can be used to ship up to 2 kg of goods.
    • Similar service to previously offered Registered Flexipack International by Malaysia postal service but provides end-to-end tracking and package insured up to €100.
    • The rates is segmented into 5 range based on 5 weight range & 2 zones depending on you location:
      • Up to 0.15 kg
      • Above 0.15 kg but below 0.25 kg
      • Above 0.25 kg but below 0.5 kg
      • Above 0.5 kg but below 1.0 kg
      • Above 1 kg but below 2.0 kg
    • The rates is incremented on every 10 gm of weight.
    • Requires sign off and hence requires someone at the recipient end to be available during time of delivery.
    • Delivery is made by the destination country’s postal service.
    • Insured up to €100 only.  If any loss of damages during shipment using this method, Rocket Scream Electronics is not responsible in providing any refund or replacement.
    • With tracking number that provides you with minimal tracking capability. Depending on the destination country’s postal service, some of the online tracking services can be very reliable and up to date. For example: United States Postal Service (USPS). USPS and Canada Post no longer providing tracking information on their website.
    • Not day guaranteed, but averages 1-4 weeks based on different destinations around the globe. Blazing fast to countries like United Kingdom (UK).
    • Lower cost but long delivery time. Only choose this method if cost is an issue but not time. Delivery time can be very unpredictable (we have seen a 2 month delivery before) and depends very much on whether your item is being held by the destination country custom office.
    • Some of the countries (list is growing everyday!) that we have shipped before:
      • Australia
      • Austria
      • Belgium
      • Bolivia
      • Bosnia Herzegovina
      • Brazil
      • Brunei
      • Bulgaria
      • Canada
      • China
      • Estonia
      • Finland
      • France
      • Germany
      • Greece
      • Hong Kong
      • Hungary
      • India
      • Indonesia
      • Ireland
      • Italy
      • Japan
      • Latvia
      • Mexico
      • Mongolia
      • Netherlands
      • New Zealand
      • Norway
      • Philippines
      • Poland
      • Portugal
      • Puerto Rico
      • Réunion
      • Russia
      • Saudi Arabia
      • Singapore
      • Slovenia
      • South Africa
      • South Korea
      • Spain
      • Sweden
      • Switzerland
      • Taiwan
      • Thailand
      • Turkey
      • Uruguay
      • United Kingdom
      • United States of America
  • International Priority via FedEx.
    • Fast, reliable and cost effective.
    • Delivery typically in 2-4 business days, two business days for Asia, three business days for the U.S., and 3-5 business days for destinations in Europe.
    • With tracking number and insured.

    

Holidays

• Malaysia is one of the countries with the most holidays in a year due to it’s multi culture background.
• As much as we love to ship your orders as quickly as possible, both Malaysia Postal Service and FedEx does not work on the following holidays on top of Sundays:
  • January 1 – New Years Day
  • January 28-29 – Chinese New Year
  • February 9 – Thaipusam Day
  • May 1 – Labor Day
  • May 10 – Wesak Day
  • June 12 – Nuzul Quran
  • June 25-26 – Eid Al-Fitr
  • August 31 – Indepence Day
  • September 1 – Hari Raya Haji (Festival of Sacrifice)
  • September 4 – (SEA Games 2017)
  • September 9 – King’s Birthday
  • September 16 – Malaysia Day
  • September 22 – Awal Muharram (Islamic New Year)
  • October 18 – Diwali
  • December 11 – State Ruler’s Birthday
  • December 25 – Christmas
• If a holiday falls on a Sunday, the next following day (Monday) will be a holiday too.
• On top of the holidays, Malaysia Postal Service (for Register Flexipack International and domestic Pos Laju) will be off on each of the 1st Saturday of the month.
• Some of the holidays dates are subject to change.
• If we are going to be away for some geeky trips to Shenzhen, a notification on the website will be shown. So, expect some shipping delay in these scenario.